Refund policy

30-Day Returns and Your Statutory Rights

Our voluntary 30-day returns offer requires goods to be unused and in their original condition. Original packaging is preferred where possible.

These conditions do not restrict your statutory rights. For eligible online consumer purchases, you can notify us of cancellation within 14 days after delivery and then return the goods within a further 14 days. You may reasonably inspect goods as you would in a shop. Original packaging is not required. Where legally permitted, deductions may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

Damaged or Faulty Items

Please report damage or faults as soon as possible, ideally within seven days, at info@gripsafe.co.uk. This helps us investigate promptly; it is not a deadline for exercising your statutory rights.

Reporting a problem after seven days does not remove or reduce your legal rights. Consumers normally have a 30-day short-term right to reject faulty or misdescribed goods, with further rights potentially available afterwards. Photographs are helpful but are not a condition of your statutory rights.

Refunds will be processed within 2 working days. Return carriage cost is payable by the customer unless the goods are damaged or faulty.

For an eligible full statutory cancellation, we will also refund the cost of our least expensive standard outbound delivery option. If you chose a more expensive delivery service, we will refund the equivalent standard delivery cost, excluding the additional charge for the upgraded service.